Shipping & Returns
Production time before shipping
Most Carbon Lab 3D products are personalized or made to order. Production time is separate from carrier transit time and begins only after we have received all usable artwork, files, dimensions, personalization details, and any required approvals.
- Laser engraving & vinyl orders: typically 3–5 business days before shipping.
- 3D printed products & standard custom fabrication: typically 5–7 business days before shipping.
- Complex, bulk, design-heavy, or custom-project orders: typically 7–10+ business days before shipping.
Rush service is available only when confirmed by Carbon Lab 3D. Material availability, unusually large orders, holidays, or high workload can extend production time. If a significant delay is expected, we will contact you.
Made-to-order processing
Many Carbon Lab 3D products are personalized or made to order. Production begins after we receive the personalization, artwork, files, and approvals needed to complete the order. Custom-project timing varies with material availability, quantity, machine time, and project complexity.
Shipping
Available shipping options and charges are shown during checkout when applicable. Carrier transit estimates begin after production is complete and the order has been handed to the carrier. Tracking information is provided when the selected shipping service supports tracking.
Please review your shipping address carefully before submitting an order. If you notice an address error, contact carbonlab3d@gmail.com as soon as possible. Address changes cannot be guaranteed after an order has shipped.
Personalized and custom items
Because personalized and made-to-order items are produced specifically for each customer, they generally cannot be returned or exchanged for a change of mind, incorrect customer-supplied information, or details that were approved before production.
Damaged, defective, or incorrect orders
If an item arrives damaged, has a manufacturing defect, or does not match the approved order details, contact carbonlab3d@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos when applicable. We will review the order and determine the appropriate correction, replacement, store credit, or refund.
Order changes and cancellations
If you need to change or cancel an order, contact us immediately. Changes or cancellations may be possible before design work, material preparation, engraving, cutting, printing, or other production begins. Once production has started, changes and cancellations are not guaranteed and may be affected by work or materials already committed to the order.
Questions? Email carbonlab3d@gmail.com.